Refund and Returns Policy

General

Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

Privacy Policy  

Please review our Privacy Policy, which also governs your visit to our website and any purchases made on our website.

No Guarantee of Results

We do not guarantee that you will achieve any specific health, personal relationships, financial or other results or earn any specific amount of income or reach any particular goal from purchasing our products and/or services. The information provided is provided only on an informational basis and is only for your personal use. If you use such information, you do so at your own risk and are solely responsible for any decisions and actions that result from your decision to use of such information.  We will never provide relationship, legal, investment, professional, tax or financial advice. There is no assumption of responsibility for any errors or omissions that may appear in any program materials or written information. You agree to take full responsibility for any results you receive from use of any products or services purchased from us.

NO SOLICITATION POLICY

We have a strict no-solicitation policy covering all of our virtual and live events, ZOOM Meetings, Membership ZOOM Calls, ZOOM “meet-ups”, Facebook Groups, Social Media Groups, Official WhatsApp Groups, virtual or live events, conferences, masterminds, trainings, summits, bootcamps and expositions. In order to provide a distraction-free environment for our attendees and guests, we do not allow solicitation at any of the aforementioned events by attendees or unauthorized parties. This policy includes but is not limited to the following unauthorized activities.

Physical Products

Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days. 

If you are not completely satisfied with any other purchases not from our 3^rd party fulfillment center, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). 

For Legacy Alliance Training Access

There are no refunds at all on any digital products. You will receive access to the university training platform for the amount of time that was stated on the product description you purchased. 

Please be advised that any and all agreements for downloadable/digital products, Legacy Alliance on Demand digital products are NOT subject to cancellation, refund, or store credit.   We do not accept any verbal modifications of these Agreements and the “no refund and no cancellation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement, or your Agreement will be converted into a month-to-month Agreement. Any cancellations submitted prior to the full term of the agreement will only cancel the auto renewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full. ALL BUILD OUT FEES AND SET UP FEES ARE NONREFUNDABLE AS THEY ARE SERVICES RENDERED TO CREATE YOUR ACCOUNT.  Agreements with a 90 day opt out clause do not include a refund on the initial investment. There is NO refund on digital products or build-out fees.  By signing the Agreement, you agree to all Terms of Use and this Terms of Purchase and Refund Policy. including that you agree to do not do a charge back for any services rendered, or for digital products that have been delivered. You also agree and acknowledge that you are paying in monthly installments on your total contract value as a payment plan, not a recurring subscription fee.

Cancelling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at any time you have delinquent invoices past 90 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.

Gift Certificates and Coupon Codes

If you have received a coupon code for free merchandise or a gift certificate for merchandise from the Company or any of its affiliates, the coupon code or gift certificate is only good for a single use and up to the value on the code or card. Any physical items purchased are in accordance with the refund policy and digital products are nonrefundable and not eligible for exchange or store credit. Gift Certificates and Coupon codes shall expire twelve (12) months form their date of issue, unless otherwise specified.

Programs that Offer Free Access to Live and/or Virtual Events

Any purchase of a program, event, product, or service that offers a gratis or bonus ticket to any live or virtual event is subject to availability and is forfeited if not redeemed within twelve (12) months {one (1) year} from the date of purchase. It is incumbent on the purchaser to reserve the seat and redeem the bonus or gratis ticket. The Company will not send reminders to the Purchaser, so please track any gratis or bonus items received from a purchase. The Company reserves the right to exchange any gratis or bonus items for those of equal value due to availability or participation. Gratis or bonus items do not have any monetary value, are not transferable, may not be substituted or exchanged by the purchaser, are not eligible for a store credit and may not be extended past twelve (12) months {one (1) year} for redemption.

Any purchase of a program, future event, product, or service purchased during a live event may be also subject to the Terms of Purchase and Terms and Conditions of that specific event, so please be sure to read those as well.

ATTENTION TO PURCHASERS OF ANY LIVE EVENT TICKETS:

 Live Event Tickets

There are no refunds on any live event tickets. If you have registered any single ticket more than one (1) time, then the Company reserves the right to cancel or reject any subsequent ticket that was registered multiple times, whether intentionally or inadvertently registered by either party. The Company also reserves the right to cancel any tickets that were issued or transferred in violation of any Company policy.   All ticket purchases are subject to availability without exception. Receipt of a confirmation of a ticket purchase does not guarantee that a seat will be reserved at the Event should an Event be sold out. As such, if you purchased a ticket but did not reserve you seat, your ticket may be deemed invalidated. The Company reserves the right to either issue a store credit or possibly issue a refund depending on the circumstances of your purchase. If an Event is sold out, or in the venue host has subsequently limited the capacity, then the Company reserves the right, in its sole discretion, to either roll over a ticket into the next scheduled Event, issue a store credit, or offer an Event substitution.  If the next Event is sold out, or close to full capacity, the Company reserves the right to issue a store credit for purchase of the ticket instead of rolling the ticket over into the next Event. The decision will be based on availability and the type of ticket purchased, such as whether it was a free ticket, included in a bundle, or a ticket purchased without any restrictions.   All Events are subject to change and the location, date and venue may be changed at any time. If you have paid for airfare and hotel accommodations, the Company is not responsible for those costs. All ticket purchases, gratis tickets, bundled tickets and promotional tickets are subject to availability. All tickets are subject to cancellation, forfeiture, or rollover to another event at the sole discretion of the Company.  Tickets that are rolled over to another event are deemed forfeited if not used at the selected event. Tickets may not be rolled over more than one time and expire in twelve (12) months if not redeemed.

If you are unable to attend an Event, you may be eligible to receive a store credit (not a refund back to your method of purchase) on a ticket purchased without restrictions. Within 15 days prior to the event, you may request a 100% credit at our online store, or you may use the credit for a future live event; however please be advised that this only applies to tickets that are purchased without restrictions. There is only one ticket change request per ticket or per purchase. We reserve the right to deny any subsequent ticket change requests. Tickets may not be rolled over more than one time and expire in twelve (12) months if not redeemed Again, ALL tickets are subject to cancellation, forfeiture, or rollover to another event at the sole discretion of the Company. 

Gratis and/or Bonus Tickets Are Not Eligible for Rollover to Another Event

Any ticket received as part of an Agreement, product purchase or as a promotional gift/bonus item, such as a “gift with purchase” is not subject to store credits and must be redeemed within twelve (12) months from their issuance at the time of purchase. These tickets are deemed forfeited if not used within the specified timeframe of twelve (12) and may not be rolled over to another event.

We reserve the right to terminate, cancel, amend, or substitute any tickets that were included as part of a bundle purchase. We also reserve the right to cancel or terminate any free tickets that were given as a bonus item.

Payment Plans for Live Events and Hotel Accommodations

Please be advised that your payment plan must be paid in full in order to select your seat. If you do not select your seat at least 30 days before the event, your seat will be forfeited or selected for you. If your live event purchase came with a hotel accommodation, you must be paid in full at least 30 days before the event or the hotel room is forfeited without a refund or credit to your account. Hotel accommodations are limited and available only while supplies last and we cannot guarantee a room will be available if you have not made all of your payments pursuant to the payment plan in a timely fashion. Hotel rooms are nonrefundable.

You Are Subject to Search

At any live event, we are obligated to follow all venue rules as far as search and items that permitted and not permitted into the venue. We must abide by all local, state and federal regulations where the event is located. You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.

Venues may not allow laptops, tablets, or any computers into the venue., it is because we are following the rules of the venue. Also, no backpacks or large bags are allowed. We reserve the right to refuse entry to any person who attempts to enter the venue with any prohibited or restricted items.

No Animals are Permitted unless it is a Registered SERVICE Dog; no Emotional Support Animals are Permitted Pursuant to the Law

No animals are permitted unless it is a registered Service Dog pursuant to the Americans with Disabilities Act (ADA). The ADA defines a service animal as a dog that is individually trained to perform tasks or do work for the benefit of a person with a disability. Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA, with the exception of psychiatric service animals. We will not ask for documentation, such as proof that the animal has been certified, trained, or licensed as a service animal, as a condition for entry.

Neither Florida law (Fla. Stat. § 413.08(1)(c) (2022) or the federal ADA law covers pets that are “emotional support animals”, which are animals that provide a sense of safety, companionship, and comfort to those with psychiatric or emotional disabilities or conditions. Although these animals often have therapeutic benefits, they are not individually trained to perform specific tasks for their handlers.

Under the ADA and Florida law, owners of public accommodations are not required to allow emotional support animals, only service animals (including psychiatric service dogs).

If a particular service animal behaves in a way that poses a direct threat to the health or safety of others, has a history of such behavior, or is not under the control of the handler, that animal may be excluded, and we will request that the animal be removed from the premises.  If an animal is excluded for such reasons, our team members shall still offer their goods or services to you without the animal present.

Unlawful Resale or Transfer of Tickets; Promotions

Unlawful resale (or attempted resale) of any tickets is grounds for seizure and cancellation and the issuance of a store credit or forfeiture of the ticket. Also, Unlawful Transfer (or attempted transfer) of any tickets is grounds for seizure and cancellation and forfeiture.  Certain maximum resale premiums and restrictions may apply in some states, and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized affiliates or licensees to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us.

If you have purchased a suite or sponsor table at any of our events, you must provide the names for all attendees and tickets may not be sold to any other purchased suite or sponsor table. Tickets, sponsorships, and suites are nontransferable.

Any bulk purchases of tickets (5 or more) are not permitted for re-sale. The names of the attendees for whom the tickets were purchased must be provided no later than 90 days prior to the event for which the tickets were purchased. Failure to so will result in the tickets being revoked and the purchaser will receive a store credit for one-time use.

Any counterfeit or altered tickets will be seized immediately without compensation and no entry will be permitted to the Live Event.

Ticket-Holder Behavior Policy; Ejection and Cancellation.

We reserve the right to refuse admission to or eject any person whose conduct we deem is disorderly, disruptive, or not in keeping with the purpose of the event. This includes, but is not limited to anyone who uses profane, vulgar, or abusive language, who fails to comply with the venue’s rules or policies or violates any of the Companies’ Terms of Use or Terms of Sale. In any such event, you shall not be eligible for, and we shall not be obligated to issue you, a refund for any such purchase, and we shall not be liable for any incidental or consequential expenses incurred by you.

Our events are private events, and we reserve the right, in our sole discretion, to turn away any participant for any reason, without explanation. We must also adhere to the event venue’s rules and regulations, and any violation of those rules and regulations from an event participant or an event vendor will result in that person being escorted off the premises with no right to re-entry and no refund for the ticket.  Notwithstanding anything herein to the contrary, no refund shall be provided to you in the event you violate the Terms and Conditions of Use or the Terms and Conditions of Sale of this Website, or in the event you fail to abide by all rules and policies related to the venue where the event is located, which violation or failure results in your inability to gain admittance to the venue or ejection from the venue.

In the event your ejection from a venue result in the loss of a Third-Party’s ticket, you shall be liable for all costs, expenses and losses associated with such Third-Party loss.

Video and Photography Equipment is Prohibited; Filming and video or Audio Recording is Prohibited. Any re-posting will be deemed a trademark and copyright violation that shall be prosecuted under the full force of the law.

YOU ARE NOT PERMITTED TO VIDEO RECORD OR GO ‘LIVE’ ON SOCIAL MEDIA DURING THIS EVENT FOR REASONS OF CONFIDENTIALITY AND RESPECT FOR OTHERS, OTHER ATTENDEES, EVENT VENUE STAFF, EMPLOYEES AND ANY TEAM MEMBER. 

NO AMATEUR OR PROFESSIONAL VIDEO RECORDING, PHOTOGRAPHY OR AUDIO EQUIPMENT IS PERMITTED ON PREMISES AND ANY PARTICIPANT WHO VIOLATES THIS RULE MAY BE ESCORTED OFF THE EVENT VENUE PREMISES WITHOUT REENTRY AND THEIR TICKET(S) WILL BE DEEMED FORFEITED.

ONLY MEMBERS OF THE PRESS WHO HAVE BEEN INVITED OR WHO HAVE REQUESTED ENTRY PRIOR TO THE EVENT AND WHO HAVE SUBMITTED VERIFIED CREDENTIALS WILL BE PERMITTED ENTRY. ANY MEMBER OF THE PRESS WHO HAS BEEN PERMITTED ENTRY MUST WEAR THE PRESS BADGE THE ENTIRE TIME THEY ARE ON THE EVENT VENUE PREMISES AND MUST BE PREPARED TO SHOW THEIR CREDENTIALS WHEN ASKED. ONLY MEMBERS OF THE PRESS WHO ARE THE PRESS LIST WILL BE PERMITTED ENTRY. THE COMPANY’S EVENTS ARE PRIVATE EVENTS AND CTII RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO TURN AWAY ANY PARTICIPANT FOR ANY REASON, WITHOUT EXPLANATION. THE COMPANY MUST ALSO ADHERE TO THE EVENT VENUE’S RULES AND REGULATIONS, AS WELL AS LAWS AND REGULATIONS OF THE VENUE’S LOCATION, AND ANY VIOLATION OF THOSE RULES AND REGULATIONS FROM AN EVENT PARTICIPANT OR AN EVENT VENDOR WILL RESULT IN THAT PERSON BEING ESCORTED OFF THE PREMISES WITH NO RIGHT TO RE-ENTRY AND NO REFUND FOR THE TICKET.

By purchasing a ticket to any of our events and/or attending, you acknowledge and agree to be bound by the Terms of Purchase and Refund Policy,  terms and conditions set forth in this Refund Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do not attend the Event or purchase anything, or enter into any transaction with us.  

OFFERS, DEALS, PROMOTIONS, BONUS ITEMS AND GIFTS WITH PURCHASE

Offers and discounts may not be combined.

We reserve the right to discontinue or replace any bundled items with suitable replacements, including event tickets. We also reserve the right to cancel and terminate any ticket if the Purchaser or holder of that ticket violates the Company’s terms and Conditions, Terms of Purchase or Terms of the Agreement with which the ticket was granted. Purchased tickets do not guarantee a reserved seat. Once you have purchased a ticket, please check for notification regarding when and how to reserve your seat. Notifications will ONLY be sent to the email you provided when you purchased the ticket.

Bonus Guarantee

If at any time you purchase an item, ticket, or digital product and in the future a bonus or free gift is offered under the same exact terms of purchase, we will guarantee you receipt of that bonus or free gift while supplies last or within 3 months of purchase.  If the bonus or free gift item is a ticket or a ticket upgrade to a live event, fulfilling this guarantee will be subject to availability as certain ticket levels and events have limited seating and availability. ONLY AVAILABLE WHILE SUPPLIES LAST.

Returning Items from Deals that Included Gifts with Purchase and Bonus Items

If you are returning an item or requesting a store credit on any item purchased with a bonus or free gift, you are required to return the bonus or free gift. If you chose to retain the bonus or free gift, your refund or store credit will be reduced for the value of the bonus and free gift at the time of your purchase.

PURCHASES FROM AN AFFILIATE

Any purchase made through a third-party affiliate is subject to the affiliate’s terms and conditions. Any requests from refunds should be made directly to the affiliate from whom the product or service was purchased. Be sure to save your invoice and receipts from any affiliate purchase so that we may direct you to the proper party should an issue arise.

Account Status

If your account is in arrears or not in good standing for any reason, then any special offers, flash sales, deals, bonuses, gifts with purchase, coupons, discounts and incentives are not available for use.

Changes to the Terms

Your use of the Site and the Services is governed by the then-current version of the Terms in effect on the date of such use. The Club may, at its sole discretion, modify the Terms and/or other policies and procedures governing the Service at any time without notice or liability by posting the modified Terms, policies, or procedures to the Site. The date of any effective changes shall be reflected at the bottom of this page, and, upon request, we will provide you with information regarding any changes made. Your continued use of the Services after modified Terms have been posted or otherwise provided to you constitutes your agreement to be bound by the then-current Terms.

By purchasing any item, product, or event from this website, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do purchase anything, or enter into any transaction with us.  

Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made. This policy was last updated on June 26, 2024.